User Permissions
Bluetrait includes 7 different user levels/permissions. These permissions allow you to add users with restricted access to features or tickets.
Permissions are global. So if a user is a moderator, they can moderate tickets from any department that they are assigned to.
You can create your own permission groups, users assigned to these groups must be paid for.
| Permission | Features | Ticket Access | Use | Allow Login | Paid |
|---|---|---|---|---|---|
| Guest/No Account | Guest Portal (if enabled) | Add/View (view only tickets created by the user via guest portal link). | Client (who does not want an account) | No | No |
| Submitter | Profile, Tickets | Add/View and basic Edit (only tickets created by the user). | Client/End User | Yes | No |
| User | Profile, Tickets, Private Replies, Canned Responses | Add/View and basic Edit (only tickets assigned to or created by the user). | Contractor | Yes | Yes |
| Staff | Profile, Tickets, Private Replies, Canned Responses, Carbon Copy | Add/View and basic Edit (all tickets in departments that the user is a member of). | Support Staff | Yes | Yes |
| Moderator | Profile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit Replies | Add/Edit/Delete/View (all tickets in departments that the user is a member of). | Department Manager | Yes | Yes |
| Global Moderator | Profile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit Replies | All Tickets | Allows access to every ticket in the system. | Yes | Yes |
| Administrator | All Features | All Tickets | This should only be given to technical users that are completely trusted with the system. | Yes | Yes |