# User Permissions

Bluetrait includes 7 different user levels/permissions. These permissions allow you to add users with restricted access to features or tickets.

Permissions are global. So if a user is a moderator, they can moderate tickets from any department that they are assigned to.

You can create your own permission groups, users assigned to these groups must be paid for.

| Permission               | Features                                                                 | Ticket Access                                              | Use           | Allow Login | Paid |
|--------------------------|--------------------------------------------------------------------------|-----------------------------------------------------------|---------------|-------------|------|
| Guest/No Account         | Guest Portal (if enabled)                                               | Add/View (view only tickets created by the user via guest portal link). | Client (who does not want an account) | No          | No   |
| Submitter                | Profile, Tickets                                                         | Add/View and basic Edit (only tickets created by the user). | Client/End User | Yes         | No   |
| User                     | Profile, Tickets, Private Replies, Canned Responses                     | Add/View and basic Edit (only tickets assigned to or created by the user). | Contractor     | Yes         | Yes  |
| Staff                    | Profile, Tickets, Private Replies, Canned Responses, Carbon Copy         | Add/View and basic Edit (all tickets in departments that the user is a member of). | Support Staff   | Yes         | Yes  |
| Moderator                | Profile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit Replies | Add/Edit/Delete/View (all tickets in departments that the user is a member of). | Department Manager | Yes         | Yes  |
| Global Moderator         | Profile, Tickets, Private Replies, Canned Responses, Carbon Copy, Tickets Mass Moderate, Edit Replies | All Tickets                                                 | Allows access to every ticket in the system. | Yes         | Yes  |
| Administrator            | All Features                                                            | All Tickets                                               | This should only be given to technical users that are completely trusted with the system. | Yes         | Yes  |