# Email Notification Tokens

Bluetrait allows you to customise the emails sent to users.

You can use the following fields in your templates.

**Bluetrait Core**

| Field | Description | Available In |
| --- | --- | --- |
| #SITE_NAME# | The name of your site. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User |
| #SITE_ADDRESS# | The URL of your site. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User |
| #TICKET_KEY# | REQUIRED - Allows Tickets to match emails to tickets. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_SUBJECT# | The subject of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_ID# | The id of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_DESCRIPTION# | The body of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_NOTE_DESCRIPTION# | The body of the ticket reply. | New Ticket Reply, New Department Ticket Reply |
| #GUEST_URL# | An HTML link to access the ticket without login. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_URL# | An HTML link to access the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_DEPARTMENT# | The department that the ticket is in. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_STATUS# | The status of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_PRIORITY# | The priority of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_OWNER_NAME# | The owner name of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_OWNER_EMAIL# | The owner email of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_ASSIGNED_NAME# | The assigned user full name of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #TICKET_ASSIGNED_EMAIL# | The assigned user email address of the ticket. | New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply |
| #USER_FULLNAME# | The name of the user that the email/account is for. | New User |
| #USER_NAME# | The username of the user that the email/account is for. | New User |
| #USER_PASSWORD# | The password of the user that the email/account is for. | New User |
| #USER_EMAIL# | The email address of the user that the email/account is for. | New User |

**Billing Plugin**

| Field | Description | Available In |
| --- | --- | --- |
| #SITE_NAME# | The name of your site. | New Invoice, Overdue Invoice |
| #SITE_ADDRESS# | The URL of your site. | New Invoice, Overdue Invoice |
| #INVOICE_ID# | The invoice number | New Invoice, Overdue Invoice |
| #INVOICE_DATE# | The invoice date | New Invoice, Overdue Invoice |
| #INVOICE_DUE# | The invoice due date | New Invoice, Overdue Invoice |
| #INVOICE_TOTAL# | The invoice total (includes dollar sign) | New Invoice, Overdue Invoice |
| #INVOICE_DESCRIPTION# | The invoice description | New Invoice, Overdue Invoice |
| #USER_ID# | The ID of the user receiving the invoice | New Invoice, Overdue Invoice |
| #USER_FULLNAME# | The full name of the user receiving the invoice | New Invoice, Overdue Invoice |
| #USER_EMAIL# | The email address of the user receiving the invoice | New Invoice, Overdue Invoice |
| #COMPANY_NAME# | The company name who the invoice is billed to | New Invoice, Overdue Invoice |